# Refunds and cancellation

Source: https://scoolin.com/legal/refunds

> How to cancel a plan, what happens when you do, and the few cases where money is refunded.

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Section 1 of 9 · The free plan

[Home](https://scoolin.com/) Refunds and cancellation

## Refunds and cancellation

How to cancel a plan, what happens when you do, and the few cases where money is refunded.

Last updated **15 Oct 2026**

## Section 1 The free plan

The free plan costs nothing, so there is nothing to cancel or refund. A school on it can close its account at any time.

## Section 2 Cancelling a plan

The school owner can cancel a paid plan at any time from **Settings → Billing** in Scoolin, or by writing to us from the [contact page](https://scoolin.com/contact-us) .

- The plan keeps working until the end of the period already paid for. We remind you a week before it ends.

- Then the account moves to the free plan. Nothing is deleted; to delete the data too, close the account.

- Moving to a smaller plan also takes effect at the end of the paid period.

## Section 3 Monthly plans

Monthly plans are paid a month at a time, in advance. Cancelling stops the next charge. The month already paid for is not refunded, and the plan runs until it ends.

## Section 4 Yearly plans

Yearly plans cost less than twelve monthly payments, because they are paid for the year in advance.

- **First 14 days:** if the school cancels within 14 days of its **first** yearly payment, we refund that payment in full.

- **After that:** the year is not refunded. The plan runs to the end of the year and doesn’t renew.

- The 14-day refund applies to a school’s first yearly payment only, not to renewals.

## Section 5 When we always refund

Whatever the plan, we refund in full:

- a payment taken twice for the same period;

- a payment taken after the school cancelled in time; and

- any other payment taken in error by our billing.

And if we end a paid plan for reasons that are not the school’s fault, as the [terms of use](https://scoolin.com/legal/terms#ending) describe, we refund the unused part of any period paid in advance.

Tell us about a wrong charge within **60 days** of it, so we can check it with our payment provider.

## Section 6 What isn’t refunded

- The rest of a month or year already started, except as sections 4 and 5 say.

- The difference when moving to a smaller plan, or when the school has fewer students than its plan allows.

- Time when the school didn’t use Scoolin, or used only part of it.

- Features marked “coming soon”: they are not part of what is paid for.

- Plans ended because the school broke the [terms of use](https://scoolin.com/legal/terms) .

- Taxes, where the tax authority doesn’t return them, and bank or card charges made by the school’s own bank.

## Section 7 Failed payments

If a renewal payment fails, the school keeps full access for **3 days** while it updates its payment details. After that the account becomes read-only. If the payment still hasn’t gone through after **10 days**, the plan is cancelled and the account moves to the free plan. Nothing is deleted.

## Section 8 How refunds are paid

Scoolin subscriptions are sold through our payment provider, **Lemon Squeezy**, as the merchant of record. Approved refunds are paid by it to the card or account the payment came from, usually within **5 to 10 working days**, depending on the bank. We can’t pay a refund to a different account.

## Section 9 Fees parents pay to schools

Scoolin doesn’t collect school fees from parents. Fees parents pay to a school, and any refund of them, are between the parent and the school. Please ask the school office.

**Questions about this page?** Write to us from the [contact page](https://scoolin.com/contact-us) and we’ll answer in plain words.

Contents

- [The free plan]

- [Cancelling a plan]

- [Monthly plans]

- [Yearly plans]

- [When we always refund]

- [What isn’t refunded]

- [Failed payments]

- [How refunds are paid]

- [Fees parents pay to schools]

Last updated 15 Oct 2026